Search for a model Do you know the name of a model or a reference? So you just have to type this information in the search bar at the top right of our site to go directly to the model.
Otherwise we invite you to choose a model category from our menu.
Model information In each product sheet, you will find a description, composition, heel heights, available sizes.
Currently, our shoes do not fall within the framework of vegan certification.
Photos of our products The photos made available to you are taken from several angles to best present the models to you.
The color We do the maximum so that the color photographed is as close to reality as possible.
However, depending on the setting of your screen, slight differences may be noted.
Choice of size To help you choose your size, please refer to this grid. When we deem it useful to add more details on a shoe, we add this information in the product sheet.
Our shoes can be tried on in store before being ordered on our eshop.
Availability of your size on our eshop Every day, pairs are put back in stock on the eshop. Eshop restocks come from pairs returned by customers every day or from restockings carried out every week.
If your size is no longer available, you can enter your email address in order to be notified as soon as possible. that the product will be back in stock.
You can add this model to your wish list for a future purchase.
Availability of your model in your Jean-Baptiste Rautureau store
You will find all the models present on our eshop in our JEAN-BAPTISTE RAUTUREAU boutique 24 rue de Grenelle in Paris 7, except those with the “web exclusive” pictogram.
The other JEAN- boutiques BAPTISTE RAUTUREAU have a selection of products, made according to their sales area.
You can check the availability of a model in our shops directly on the item sheet.
We do not make personalized models.
Prices different from other websites
Our prices indicated on our eshop are those charged in our stores and recommended to our resellers.
Resellers are free to set their pricing policy.
Place an order • On the item page, select the size of your choice
• Click on “add to cart”
• At this point, it You are asked to continue your purchases, or to order
• If you have a discount voucher, click on it so that it is taken into account then on “OK” otherwise click on “order”
• If you did not have an account, we invite you to create one or if you were already registered, simply log in with your email address and password
• Enter your delivery address or check it if it is already entered, then click on "order"
• Select a delivery option. Also choose the collection point or post office if you have chosen this delivery option.
• Check “I have read the general conditions of sale and I agree to them without reservation” to be able to proceed to the step next, then click on "order"
• You have the choice between payment by credit card (click on the first rectangle), in three installments free of charge by Cofidis (second rectangle) or by paypal (third rectangle)
• Within minutes, you will receive an email confirming your order
• As soon as your order is shipped, you will receive an email
Can I modify my order? Once your order has been validated, unfortunately it can no longer be modified.
If you wanted to add a model, you will have to place a new order.
Can I cancel my order?For any order cancellation, it is recommended to call customer service at 02.52.65.02.12. If the status of your order is "Payment Accepted", customer service will be able to cancel it. On the other hand, if the status has changed to "Preparation voucher issued", it will no longer be possible to intervene.
If your order cannot be canceled, you can exercise your right of withdrawal within 14 days following your receipt of your order. The returns procedure is available here.
You can also refuse your package.
Status of my order You can see the progress of your order once Once connected to your eshop account, in "MY ORDERS".
Delivery tracking To track the delivery of your order, connect to your echop account and in "MY ORDERS", click on "DETAILS" on the line of your order concerned.
Then on "TRACK YOUR ORDER" to directly access the carrier's website. If you already know your parcel number, here are the links to directly access the carriers' sites:
• COLISSIMO SUIVI: Click here
• CHRONOPOST: Click here
I have not received an order confirmation We invite you to check that this email is not in the spam folder of your email box. p>
Methods of payment You can pay by credit card, PayPal or in three installments free of charge through Cofidis.
Payment refused We invite you to check the bank details entered.
It is possible that the code received by SMS to secure the payment was not entered quickly enough.
If the problem persists, we advise you to contact your credit card company.
Secure payment We use Monetico, a secure online payment portal. For Paypal payments, payment security is managed directly by Paypal.
The model received does not conform If you receive a model different from the one ordered, we invite you to send us photos as quickly as possible by email to the address email@example.com indicating your order number and the model concerned.
The model received is defective Our shoes are carefully checked. If unfortunately you receive a pair with a defect, we invite you to send us photos as quickly as possible by email to firstname.lastname@example.org, indicating your order number and the model concerned.
Problems encountered with the model We advise you to consult the care guide for information on the leather of your model. If you have other questions, we invite you to send us photos by email to email@example.com indicating your order number and the model concerned and adding a quick description of the problem encountered.</p >
After-sales service Any repair request must be made by email to firstname.lastname@example.org, indicating your order number and the model concerned and adding a quick description of the problem encounter. Photos highlighting the damage must be attached to this request.
On the other hand, if you need after-sales service, for a pair purchased in store, you must go to the store concerned with your pair or you can contact them by telephone. You will find their contact details here.
Within one year from the date of purchase, where possible, we accept certain repairs. Not all repairs are guaranteed.
We do not guarantee damage resulting from misuse or poor maintenance. We do not ignore the work of the shoemaker.
You can obtain advice from your Jean-Baptiste Rautureau store or contact our customer service. Your shoemaker can also provide you with very good advice.
I would like to delete my account Please send us an email to email@example.com for this type of request.
I would like to receive the Newsletter On our home page, at the bottom right, under “NEWSLETTER”, type your email address then click on “ok”.
So that newsletters are not blocked by your antispam filter, be sure to add the address firstname.lastname@example.org to your approved senders.
How to unsubscribe from the Newsletter To unsubscribe, simply click on the “unsubscribe” link at the bottom of the Newsletter and confirm your unsubscription.
It is possible that, while the unsubscription is validated by our teams, you receive newsletters.
If you encounter navigation problems, we advise you to:
• Delete all cookies and temporary files stored on your computer
Why have some items added to the cart disappeared? The models present in your basket remain available on the site until your order has been validated. This means other customers can buy them.
If the model added to your basket is no longer available on our site, you can enter your email address in the product sheet in order to be notified as soon as the product is back in stock. You can also contact us at the email address email@example.com to find out availability in a store near you.
I cannot connect to my eshop account If you have forgotten your password, click on “forgotten password” on the “log in” page, complete your address email then click on “recover”. You will receive an email with a new password within a few minutes.
If you need help, we invite you to contact us at firstname.lastname@example.org.
Do you have a loyalty program? We do not yet offer a loyalty program.
Stores near me On the “Our points of sale” page, you can access JEAN-BAPTISTE RAUTUREAU stores near where you live.
Multi-brand resellers are not indicated on our site.
If you send us an email to email@example.com, we will be able to tell you a reseller near you.